HGP IS Limited ("we," "us," "our," or "HGP IS") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our words.business website and services.
Company Details:
Name: HGP IS Limited
Registered Office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom
Contact: support@words.business
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
Name and contact details (email address, phone number, postal address)
Company or organization information
Payment and billing information
Communication preferences
2.2 Content Information
High-stakes business documents and communications submitted for review
Content provided for Traffic Light Review (TLR) assessment
Materials submitted for Mind the Gap Report (MTG) analysis
Communications related to our risk assessments and improvement recommendations
Feedback and project-related information
2.3 Technical Information
IP address and browser information
Website usage data and analytics
Cookies and similar tracking technologies
Device and connection information
2.4 Communication Records
Email correspondence
Project briefs and instructions
Service-related communications
3. How We Collect Information
We collect information:
Directly from you when you contact us or engage our services
Automatically through website usage and cookies
From third parties where you have given consent (e.g., referral partners)
Through service delivery platforms and communication tools
4. Legal Basis for Processing (UK GDPR)
We process your personal data based on:
Contract performance: To provide our editing and review services
Legitimate interests: For business operations, service improvement, and communication
Consent: Where you have specifically agreed (e.g., marketing communications)
Legal obligations: For compliance with applicable laws
5. How We Use Your Information
5.1 Service Delivery
Providing Traffic Light Review (TLR) assessments and risk scoring
Delivering Mind the Gap Report (MTG) comprehensive analysis
Analyzing content for risks, opportunities, and improvement recommendations
Managing express overnight delivery services
Processing payments for MTG reports and improvement services
Communicating assessment results and improvement pricing
5.2 Business Operations
Improving our services and website functionality
Analyzing usage patterns and service effectiveness
Maintaining security and preventing fraud
Complying with legal and regulatory requirements
5.3 Marketing (with consent)
Sending newsletters and service updates
Providing information about new services
Industry insights and content tips
6. Information Sharing and Disclosure
6.1 We DO NOT sell your personal information to third parties.
6.2 We may share information with:
Service providers: IT support, payment processors, cloud storage providers
Professional advisors: Lawyers, accountants, business consultants
Legal authorities: When required by law or to protect our rights
Business transfers: In the event of merger, acquisition, or asset sale
6.3 International Transfers
We are based in the UK but work globally and may transfer data internationally
We ensure appropriate safeguards are in place
Some service providers may be located outside the UK/EU
7. Content Security and Confidentiality
7.1 Important Limitations
We specialize in high-stakes content review but cannot guarantee the confidentiality or security of content you provide
We do not know in advance the sensitivity, confidentiality level, or business-critical nature of your content
Given the high-stakes nature of our clients' content, we strongly recommend that for highly sensitive or confidential materials, you provide secure access rather than direct transmission
You acknowledge that submitting content for TLR or MTG services involves inherent risks
7.2 Security Measures
We implement reasonable security measures including:
Encrypted data transmission where possible
Access controls and user authentication
Regular security assessments
Secure disposal of data when no longer needed
7.3 Data Breach Response
In the event of a data breach, we will:
Assess the risk and impact
Notify relevant authorities within 72 hours where required
Inform affected individuals without undue delay where high risk exists
Take steps to mitigate the breach
8. Cookies and Website Analytics
8.1 Types of Cookies We Use
Essential cookies: Required for website functionality
Analytics cookies: To understand website usage (e.g., Google Analytics)
Functional cookies: To remember your preferences
Marketing cookies: For advertising (with consent)
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
8.3 Third-Party Analytics
We use Google Analytics and similar services to understand website usage. These services have their own privacy policies.
8. Data Retention
We retain personal information for:
Client data: Duration of service relationship plus 7 years for business records
TLR and MTG content: As long as necessary for service delivery, typically 30 days after delivery, then securely deleted unless longer retention is requested
Assessment records: Summary risk scores and recommendations retained for service improvement purposes (personal identifiers removed)
Website data: As specified in our cookie policy
Marketing data: Until you withdraw consent or we no longer have legitimate interest
10. Your Rights (UK GDPR)
You have the right to:
Access: Request copies of your personal data
Rectification: Correct inaccurate personal data
Erasure: Request deletion of your personal data
Restriction: Limit how we use your personal data
Portability: Receive your data in a machine-readable format
Object: Object to processing based on legitimate interests
Withdraw consent: For processing based on consent
10.1 Exercising Your Rights
To exercise these rights, contact us at support@words.business. We will respond within one month.
10.2 Complaints
You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly.
11. US-Specific Considerations
11.1 California Consumer Privacy Act (CCPA)
If you are a California resident, you may have additional rights including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (note: we do not sell personal information)
Right to non-discrimination
11.2 Other US State Laws
We comply with applicable state privacy laws. Contact us for specific information about your state's requirements.
12. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will:
Post the updated policy on our website
Notify you of material changes via email where appropriate
Update the "Effective Date" at the top of the policy
14. International Data Transfers
When we transfer personal data outside the UK, we ensure:
Adequate level of protection as determined by the UK authorities
Appropriate safeguards such as Standard Contractual Clauses
Your rights remain protected
15. Contact Information
For questions about this Privacy Policy or our privacy practices:
Email: support@words.business Address: HGP IS Limited, 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom
For data protection matters specifically, you can also contact our designated privacy contact at the same email address.