These Terms of Service ("Terms") govern your use of the words.business website and services provided by HGP IS Limited, a company registered in England and Wales (registered office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom) ("we," "us," "our," or "HGP IS").
By commissioning work from us, accessing our website, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
2. Our Services
We provide specialized content review and analysis services for high-stakes professional communications, including:
Traffic Light Review (TLR): A professional assessment providing a risk-based score (🔴 big issues, 🟡 some issues, 🟢 looks good to go) with summary notes
Mind the Gap Report (MTG): A comprehensive analysis including detailed risk assessment, opportunities identification, and pricing for improvements to achieve a 🟢 rating
Our services are designed to help identify risks and opportunities in your communications and provide improvement options, but cannot be relied upon to guarantee any specific outcome or business result.
3. Right to Refuse Work
We reserve the absolute right to refuse any work or project without providing reasons.
4. Your Responsibilities and Warranties
By engaging our services, you represent and warrant that:
You have the legal right to share the content with us and to commission our work
You have obtained all necessary permissions, licenses, or consents to provide the content to us
The content does not violate any laws, regulations, or third-party rights
You understand that we may need to store, access, transport, and work with your content as part of providing our services
5. Content Handling and Data Responsibility
IMPORTANT: We do not know in advance the confidentiality, sensitivity, or risks associated with content you provide. Therefore:
We cannot be held liable for viewing, working on, storing, or communicating your content
If your content is highly confidential or sensitive, you should provide a secure online location for us to review the content and provide comments within that secure environment
You acknowledge that content transmission and storage carries inherent risks
We are not responsible for unauthorized access, copying, or theft of your content while in our possession, including but not limited to security breaches, hacking, or other cybercrimes
You are solely responsible for all data and content provided to us. We have no liability for any loss, corruption, or unauthorized access to your content, and you waive any claims against us for such issues.
6. Accuracy and Liability Limitations
6.1 Content Accuracy
We cannot verify the accuracy, completeness, scope, relevance, or usefulness of the information you provide
We are not responsible for the accuracy, scope, relevance, or usefulness of our work based on the information provided
Our work is based solely on the content you provide and our professional judgment
6.2 Subjective Nature of Our Work
Our Traffic Light Review scores and Mind the Gap Report assessments involve subjective professional judgments about content effectiveness, risks, and opportunities
Our risk assessments (🔴🟡🟢 ratings) are professional opinions based on our experience and may not reflect all potential risks or outcomes
Our recommendations and improvement suggestions are professional views that may contain errors or may not be suitable for your specific context, audience, or objectives
We do not guarantee that implementing our recommendations will achieve your desired business outcomes or eliminate all content risks
6.3 Your Responsibility
You are solely responsible for determining whether our work is suitable for your needs
You have full knowledge of your requirements, audience, and objectives
Any use of our work or recommendations is at your own risk and responsibility
7. Service Delivery and Deadlines
7.1 Delivery Timeframes
Standard Delivery: 2-3 days for both TLR and MTG services
Express Service: Delivered by 7am Pacific Time (if submitted by 9pm Pacific Time the previous day)
These are target timeframes based on normal operating conditions
Service delivery deadlines for works after reviews or reports are subject to agreement.
7.2 Performance Limitations
We will make best efforts to meet stated delivery timeframes
However, we cannot guarantee timely completion and performance may be affected by circumstances beyond our control, including but not limited to:
Illness or personal emergencies
Software, hardware, or internet access failures
Criminal activities or force majeure events
Third-party service disruptions
Content complexity requiring additional time
8. Pricing and Refunds
8.1 Current Pricing
TLR Standard: $129 (2-3 days delivery)
TLR Express: $249 (by 7am PT if submitted by 9pm PT)
MTG Standard: $399 (2-3 days delivery)
MTG Express: $499 (by 7am PT if submitted by 9pm PT)
8.2 Refunds
There are no refunds once work has been commenced. We reserve the right to deny refund requests at our sole discretion and without notice or liability to you. Refund requests before work has commenced are assessed on a case-by-case basis. Any refunds approved will incur a 25% administrative fee, and payment processing fees are non-refundable. We reserve the right to take appropriate legal action for breach of this provision.
9. Electronic Communications and Signatures
You consent to receive all communications from us electronically via email or through our website. You agree that all agreements, notices, disclosures, and other communications sent electronically satisfy any legal requirement for written communication.
You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction records. You waive any rights or requirements under any laws requiring original signatures or non-electronic records.
10. Marketing and Case Studies
We reserve the right to showcase anonymized client results in our marketing materials, website, social media and case studies. If you requite absolute confidentiality you may execute a non-disclosure agreement to void our right to publicly share or discuss your work.
11. Client Confidentiality
We do not disclose client lists or client work unless we have permission to do so from the client. However it is possible client lists and/or client work may become disclosed. You waive all claims against us for any such disclosure.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We exclude all liability for any loss or damage arising from your use of our services
We are not liable for any indirect, consequential, special, or punitive damages
Our total liability to you shall not exceed the amount paid by you for the specific service giving rise to the claim
We are not liable for any loss of profits, data, business opportunities, or reputation
13. Indemnification
You agree to defend, indemnify, and hold harmless HGP IS Limited, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
Your use of our services
Your breach of these Terms
Any breach of your representations and warranties
The content you provide to us
Any third-party claims related to your content or our work
Your violation of any third-party rights, including intellectual property rights
We reserve the right, at your expense, to assume control and defense of any matter for which you must indemnify us. You agree to cooperate with our defense of such claims.
14. Intellectual Property
You retain ownership of your original content
We retain ownership of our work methods, processes, and any independent creations
You grant us a non-exclusive license to use your content solely for providing our services
Our work product is provided to you for your use, but you are responsible for how you use it
15. Data Protection and Privacy
Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.
16. Termination
Either party may terminate the service relationship at any time. Upon termination:
You remain responsible for payment of services rendered
Our obligations regarding your content cease
These Terms survive termination where necessary to protect both parties
17. Governing Law and Jurisdiction
These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, though we may pursue claims in other jurisdictions where you are located.
18. International Considerations
While we are based in the UK, we work globally. You acknowledge that:
Cross-border data transfers may occur
Different jurisdictions may have different legal requirements
You are responsible for compliance with your local laws
19. Service-Specific Terms
19.1 Traffic Light Review (TLR)
TLR scores are indicative assessments based on professional judgment
A 🟢 rating does not guarantee content success or confirm all risks have been eliminated
We reserve the right to limit the number of TLRs per client
19.2 Mind the Gap Report (MTG)
The MTG fee covers the comprehensive analysis and report
Additional improvement work is quoted separately based on that assessment
If content receives a 🟢 rating, minor tweaks identified during the review are included at no additional charge
Pricing for improvements to achieve 🟢 status are estimates and may be adjusted based on actual work required
19.3 Express Service
Express delivery requires submission by 9pm Pacific Time
Express service is subject to availability and cannot be guaranteed
Standard terms apply to express service delivery
20. General Provisions
These Terms constitute the entire agreement between us
If any provision is found unenforceable, the remainder remains in effect
We may update these Terms by posting revised versions on our website
Continued use of our services constitutes acceptance of updated Terms
Nothing herein creates a joint venture, partnership, employment, or agency relationship
21. Contact Information
Company Details:
Name: HGP IS Limited
Registered Office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom
Contact: support@words.business
For questions about these Terms, please contact us at the above email address.